How can I change the security key on the desktop app if changes using web UI??

Hi 1P_PeterG,

Thank you for stepping in. I guess I did not explain my situation clearly.

I recently added a new member to my 1Password account, so the member initially used a weak password. But later he changed his master password. As a result, his security key changed.

When he logged into the Windows app, he got an error message. However, we were unable to enter the newly generated key since it was not accepting the new password nor was it removing the old login credentials from the app login window.

No option to add a new account or modify current account information

Not on the menu either

Uninstalling 1Password 8 for Windows was the only way to solve the problem. Uninstalling, however, didn't work because it restored the old credentials. Revo Uninstaller was then used to uninstall the app and its data.