Protect what matters – even after you're gone. Make a plan for your digital legacy today.
Forum Discussion
Anonymous
4 years agoHow can I change the security key on the desktop app if changes using web UI??
How can I change the security key on the Windows app? I had to uninstall the app to change the key.
1Password Version: 80500057
Extension Version: 2.1.4
OS Version: Windows 10
1P_PeterG
Community Manager
4 years agoHi @prakharaug , thank you for the additional explanation, and my apologies for not replying sooner (we've been catching up with our replies since the holidays).
Rather than describing a step-by-step path of what to do in this situation, I'd recommend that if you run into this kind of issue in the future, that you send us an email at support@1Password.com. That's where we can do our most effective troubleshooting, and we're often able to resolve issues like this, especially before an uninstallation app is deployed.
I'm sorry for the trouble this issue has caused you - and hope everything is working alright now. If it's not, do message us at that address, and we'll be happy to set it right for you!