Forum Discussion

Former Member's avatar
Former Member
2 years ago

How do I get my extension working again?

My extension stopped taking my fingerprint password recently. I had to manually put in my password. Now, when I click on the extension in the browser, I get an error message. "Oops, something went wrong while loading." Contact Support.

1Password Version: 8.10.12
Extension Version: 2.14.0
OS Version: macOS 11.4
Browser: Brave

browser extension
  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    2 years ago

    @amyomiller

    Can you update 1Password in the browser to 2.14.1? Let me know if that helps. I would also recommend updating macOS. You indicated 11.4 and 11.7.9 is available. I think it might give you a better experience all around as well as getting any needed security updates.

     Apple Support - Keep your Mac up to date.