Forum Discussion

Former Member's avatar
Former Member
3 years ago

how do i sign out to reboot? the passwords are not filling in as they should

the message says "press 1password in your browser's toolbar" but that is what i just did. It keeps sending me in circles. So I want to sign out and sign back in again but can't find a sign-out possibility. why not?

1Password Version: not sure
Extension Version: not sure
OS Version: not sure
Browser:_ firefox
Referrer: forum-search:how do i sign out to reboot? the passwords are not filling in as they should

browser extension
  • 1P_David's avatar
    1P_David
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi @bkcarolina ,

    I'm sorry to hear that you're experiencing issues with 1Password in your browser. It sounds like you may be clicking the 1Password icon within the fields of the page while it's locked. This will result in the message "Press the 1Password icon in your browser's toolbar to unlock" since the inline menu isn't accessible without the 1Password extension being unlocked. Can you confirm exactly what you're seeing once you click the 1Password icon in your browser's toolbar?

    I look forward to hearing from you!