How long does it take support to assist

Hello @tegunn and @jax56,

I'm sorry to hear of the delays. We have received a higher than normal amount of tickets recently and have been working diligently to reply to everyone.

I understand that my message here is also 1 and 2 days old for each of, but you should have received an automated reply from our BitBot assistant with a Support ID number.  If you have yet to receive any updated replies from our support team please post that number here so we can get those emails into the right hands. Thanks and we truly appreciate your patience!