Itβs Cybersecurity Awareness Month! Join our interactive training session, or learn about security and AI from 1Password experts.
Forum Discussion
Former Member
4 years agoHow should we be reporting sites that won't autofil from 1Password?
Hi,
I've a couple of sites that won't autofill when you select a 1Password entry in the extension dropdown.
I'll ask them here specifically, but the general question is - is this the right place/way for reporting them?
https://kb.smoothwall.com/hc/en-us - shows the 1P extension in the username field, but selecting my details in 1P just blanks the page; it never fills the field. (Same using the toolbar extension)
https://radio.southcraven.org/Deed/ - shows the 1P extension in the username field, but clicking it provides a regular browser list of recently used usernames; it never displays the 1P account list to choose from. If you go to the 1P toolbar extension and hit "autofill" it correctly populates the field contents and allows login. This is the only site that shows the regular list of usernames - Chrome autofill is disabled.
Peter
1Password Version: Not Provided
Extension Version: 2.3.4
OS Version: Win10 1909
9 Replies
- Jack_P_1P
1Password Team
π Thanks everyone!
Jack
- lysanderDedicated Contributor
Yes, on macOS it deposits the file in username/downloads as: collected_page_structure.json
- Former Member
Thanks, i've sent collector logs for both sites to support.
- 1P_Tommy
Moderator
It should go to where you have all your downloads pointed. Typically the Downloads folder.
- DenalBSuper Contributor
I'm not using macOS. Maybe someone else could help here?
- lysanderDedicated Contributor
On macOS?
- DenalBSuper Contributor
On Windows 11 it is in the download folder. Just tested it and the file
collected_page_structure.json
was there... - lysanderDedicated Contributor
Where is the file generated by Collect Page Structure stored?
- DenalBSuper Contributor
Hey @howartp !
Just post the websites here and ask for help.
Furthermore, you could right-click the browser extension, select help and collect website data.
You will get a file that you could send to
support@1password.com
and reference to the discussion created here. π