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Former Member's avatar
Former Member
3 years ago

Havin trouble with Extentions in Chrome and Safari

hey com,

i have a new macOS air mac for work and i am installing everything from scratch and not transfering my old data from my last lap top. (the last one is 2 years old and was a mac book pro).

We use 1password at the company. i downloaded it today, installed it and logged in without problems.

Now i wanted to use chrome as my main browser and downloaded the extension.

Like on a hotel booking website, we have multiple accounts for different companies.

Normally 1 password showed mit the account names in a dropdown menu and i could easily switch between the accounts.

Now one password doesnt show me any accounts.

It only show me suggested passwords und always my email address as a account name.

Doesnt mather which website i try to log in.

I switched to safari and installed there the extension, but it is still the same problem..

Does anyone can help me out?

Thanks in advance!

greetz,
Niels

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided

  • Former Member's avatar
    Former Member
    4 years ago

    Thank you for the update @HerveB! I am glad to hear that everything is working as expected now :+1:

    If you have any other questions, please feel free to reach out anytime.

    Have a wonderful day :)

  • Former Member's avatar
    Former Member
    4 years ago

    I forgot to delete my message from the board. I have finally solved the problem. It looks like the extension were not activated in the development menu. I do not know how this happened. Thanks for closing the ticket. Hervé

  • Former Member's avatar
    Former Member
    4 years ago

    Hi @HerveB!

    I have the safari extension bowser window with no extension.

    Can you please post a screenshot of this, so we understand what you are referring to? Thank you!

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I don’t need that 1Password ask me every time after the masterword. So how can I deactivate it.
\nPS.: I don’t care about secure Issus it’s my phone what is anyway locked

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I don’t need that 1Password ask me every time after the masterword. So how can I deactivate it.
\nPS.: I don’t care about secure Issus it’s my phone what is anyway locked

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me!"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/QueryHandler-1752475691137":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/QueryHandler-1752475691137","value":{"title":"Query Handler"},"localOverride":false},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/cmstNC1VWHNrNHQ\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/cmstNC1VWHNrNHQ","height":479,"width":478,"mimeType":"image/png"},"Rank:rank:4":{"__typename":"Rank","id":"rank:4","position":3,"name":"1Password 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How to deactivate Masterpassword in the Daily Use","moderationData":{"__ref":"ModerationData:moderation_data:71215"},"body":"

Hi @hieifbrihkeihbe,

\n\n

Would this be an iOS or Android device you would like to not have to enter your account/master password each time to unlock the 1Password app, or possibly 1Password for your browser (extension)?

\n\n

Enabling biometric unlock in either the 1Password for Android or 1Password for iOS apps will allow you to unlock the app using your fingerprint rather than having to type in the account/master password each time.

\n\n

The following links below provide the steps on how to enable biometric unlock in the 1Password for Android and iOS apps:

\n\n\n\n

If you already have biometric unlock enabled, but are still being prompted to enter your account/master password to unlock 1Password each time, please let us know and we'll be happy to look into this further.

\n\n

I hope this helps

\n\n

-- Brendan

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