Forum Discussion

dribnus's avatar
dribnus
Occasional Contributor
11 months ago

How to get rid of "3 steps left"

This text is annoying and not needed for me. I have an existing account that I have used for years. How can I get rid of it? I can't complete the steps because I already have an established account.

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browser extension

7 Replies

  • 1P_Evon's avatar
    1P_Evon
    Icon for 1Password Team rank1Password Team
    10 months ago

    dribnus,

    I've located your support ticket, and we will contact you as soon as possible about this issue. Let's continue the conversation there. I'm closing this thread to prevent duplication of effort. 🙂

    -Evon

    ref: UEW-39779-833

  • 1P_Evon's avatar
    1P_Evon
    Icon for 1Password Team rank1Password Team
    10 months ago

    dribnus,

    Thank you for your reply. I've not been able to recreate the same behaviour. So that I can take a closer look at the issue you are experiencing, I would like to request that you send us some information to mailto:support+forum@1Password.com. With your email, please include the following:

    • A link to this thread: https://1password.community/discussion/148870
    • Your forum username: dribnus
    • A screenshot of all the unmarked steps.
    • A diagnostics report from the 1Password extension: https://support.1password.com/diagnostics/

    Please do not share the files in our public forum. You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and ensure it has reached the right place. Thank you!

    -Evon

  • 1P_Evon's avatar
    1P_Evon
    Icon for 1Password Team rank1Password Team
    10 months ago

    dribnus,

    Thank you for your reply. To clarify, are the steps remaining unmarked as complete despite your following each prompt?

    -Evon

  • dribnus's avatar
    dribnus
    Occasional Contributor
    10 months ago

    All 3 steps can't be cleared, and I don't have any passwords to import.

  • 1P_Evon's avatar
    1P_Evon
    Icon for 1Password Team rank1Password Team
    10 months ago

    Hello, dribnus. Thank you for writing in.

    The new Welcome Experience for Password in the browser is now available in the nightly version, and we are actively enhancing this feature before its release in the stable version. I appreciate you sharing your experience about this thus far.

    May I ask which steps you are unable to proceed with?

    -Evon