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Former Member's avatar
Former Member
3 years ago

I am unable to change my email address. I am unable to login since I don’t know my emergency code.

I am unable to change my email address. I am unable to login since I don’t know my emergency code. I am logged in on 1Password 7 on my iPhone, iPad, and iMac. I have followed all the directions but I’m unable to get my emergency code. None of my devices were generate a scannable code. I tried upgrading to version 8, but was unable to do that. Please help.

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Referrer: forum-search:https://1password.community/search?Search=I%20am%20unable%20to%20change%20my%20email%20address.%20I%20am%20unable%20to%20login%20since%20I%20don%E2%80%99t%20know%20my%20emergency%20code.

ios
macos

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  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    3 years ago

    @jeeckert

    Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question. Off-hand it sounds like you may not be using a membership. Only memberships have a Secret Key. Do you see a Primary vault on your device? A Primary vault is not part of a membership.