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Forum Discussion
Former Member
4 years agoI do not have product installed. Whenever I enter a bad password, you bring up pop up window
I did not install your product. Have an account set up. Often I enter a bad password when signing into an account and you bring up a window that overlays the window that I am trying to sign up in a...
1P_PeterG
Community Manager
4 years agoHi @silverfoxfoster, I'm sorry to hear of this issue, and thank you for raising it with us.
This doesn't sound consistent with our apps and advertising as far as I know. But nevertheless, I'll be happy to look into it for you further - we never want to spam you, and the apps should be making your workflow easier, not putting obstacles in your way. We'll get this sorted!
In order to get started, could you send us a brief email at support+windows@1Password.com? If you can include a screenshot of what you're seeing, our Windows team (myself included) can help figure out what's going on and set this situation right for you. Please include a link to this discussion so we know it's you that's contacting us, as well.
In case it's helpful, here's Microsoft's guide on how to take a screenshot from your device:
I'll hope to see you over there 👋