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Forum Discussion
Former Member
4 years agoI do not have product installed. Whenever I enter a bad password, you bring up pop up window
I did not install your product. Have an account set up. Often I enter a bad password when signing into an account and you bring up a window that overlays the window that I am trying to sign up in a...
ag_mike_d
1Password Team
4 years agoHello @silverfoxfoster,
It's good to hear back from you though I'm sorry to hear you are continuing to see issues with a pop up window when you've entered an incorrect password.
As mentioned originally by Peter, this type of advertising doesn't seem consistent with our practices. I can confirm that the URL provided does link to 1Password's Support Community, but what we are trying to determine is the origin of the pop up window itself. Since you haven't installed our product, hard to say what's causing this.
Since you are having troubles taking a screenshot of the pop up through your Windows device, is it possible to take a photo of the pop up with another device such as a mobile phone and email us so we can investigate further? When doing so, be sure to redact any personal or private information from this image.
Please also include a link to this discussion in your email to us at support+windows@1Password.com. Thanks!