Forum Discussion

Former Member's avatar
Former Member
3 years ago

I keep getting a notice before I log in to the extension for Firefox

For the past week or so I keep getting a notice on the Firefox log in pane to "restart Firefox...)
I noticed a few days ago that 1P did update to V. 8

During writing this I noticed that unlocking the extension does not unlock the desktop icon.

So, not sure what is going on.

Thanks!

1Password Version: 8.9.10
Extension Version: 2.20
OS Version: 10.15.7
Browser:_ Firefox -- 107.0.1
Referrer: forum-search:https://1password.community/search?Search=restart%20firefox

browser extension

5 Replies

  • Former Member's avatar
    Former Member
    3 years ago

    @orbit You are welcome!

  • Former Member's avatar
    Former Member
    3 years ago

    @orbit Thanks for doing that. If you have not received a reply, please let us know your Support ID and we'll have our team follow up as soon as possible.

  • Former Member's avatar
    Former Member
    3 years ago

    I have opened a support ticket. Thanks.

  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hey @orbit,

    I'm sorry for the trouble, it sounds like you may be running into an issue we're investigating with macOS 10.15 and the latest release of 1Password 8 for Mac which is preventing 1Password from connecting with your browser.

    Before we go any further are you able to update your MacOS to the latest version? We have found this has helped get things working as expected in most cases.

    Let me know how you get on or if this is not possible for you and we can try a different approach.

    ref: dev/core/core#18979