I love 1Password, but v8 has made me less productive

Why can't I drag an item from Recently Deleted to Archived?
"You don't have permission to modify this item."

Why is restoring a deleted item hidden behind a contextual menu?

I restored an item accidentally. Which one was it? Where did it go? Natural reaction is to hit Cmd-Z to undo.
Why doesn't UNDO work on a Mac app?

CONSTANTLY fighting this app.

Recently Deleted Items don't get a three-dot-more menu to maybe idk, move them?
Under the contextual menu item, I only get two choices... restore or delete permanently. 🤦🏻‍♂️

version 8.9.8

when I am looking at an item in 1P.
why are Delete, Move, Add to Favorites, Share, etc hidden behind a three-dot menu? i have a nice big screen. there's plenty of space. Only "Edit" is available.

Thanks, @ggascoigne, I can confirm we've received it. We'll take a look and get back to you as soon as possible. Enjoy your weekend in the meantime! 😊

ref: XSP-66172-223

andrew_l_1P support ID [#XSP-66172-223]. Thanks for the prompt follow up.

Hi @ggascoigne,

Thanks for your feedback, it certainly sounds like you're experiencing some unexpected behaviour, I apologize for any interruption it's caused you. I do have a couple suspects for what might be causing this, but it would help to look under the hood so we can confirm. I'd like to ask you to create a console log from 1Password in your browser:

• Save a console log for 1Password in your browser

Attach the console log to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/130821/i-love-1password-but-v8-has-made-me-less-productive
• Your forum username: ggascoigne

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so I can connect our conversations. Hopefully we can identify the issue and offer a workaround. 🙂

ref: dev/core/core#17386
ref: dev/core/core#17385

I hate to pile on the "v8 has made me less productive", but since it really has, here's my issue.

Referring to andrew_l_1P's example of saving to 1Password, my issue is that, the "use suggested password" popup does display, but clicking on it does nothing. It's pretty frustrating, I have to create new entries manually in the main app and generate a password there to past into web forms. I've uninstalled and reinstalled both the main app and the Chrome plugin, nothing makes it work.

Possibly related, but when 1Password is trying to fill in passwords it can be horribly slow, like 10s of just thinking about it, then suddenly the password pops into the field.

All in all a disappointing upgrade, I've been using 1Password for over 10 years and this feels like the single buggiest and frustrating release.

Hi @timbo74,

Thanks for your feedback here, I'm sorry to hear your experience with 1Password 8 hasn't gone as smoothly as we would hope. It sounds like the 1Password browser extension might help with both the things you mentioned: Get started with 1Password in your browser

The inline suggestion generates a password and clicking it will allow you to save the data you've already entered, here's an example of how this would look:

Let me know how that works for you or if you have any questions. 🙂

I'm a longtime 1Password user, and a subscriber for about 2 years. Ever since I upgraded to version 8, I have experienced nothing but heartburn. Many of the comments made above have happened to me so I won't reiterate them. Something I haven't seen complained about, though, is that when I want to create an account on a website, after entering in a unique username and password, I am not automatically asked if I want to save it to 1Password. Version 7 and earlier always asked me that, which was very helpful. Something that was mentioned above but I want to say "ditto" is how it is either next to impossible or hidden somewhere in the new "look" that I can't just create a new password and go back to the website I'm trying to set up an account to. Anyway..... Dave, 1Password team... what in the world has happened to 1Password?????

This thread is so smart I am going to cry now.

I have had a series of mini strokes this year as a result of Long COVID- and my 15 years of loyalty to 1Password is worth it - but I am loyal to a lousy husband, who now cheats on me, locks me out of my own house, doesn’t care how I feel any more, dresses in all cool new looking clothes now (yes, looking sexy and fun in version 8)

But

Has totally drifted from purpose, ease of the simple things that now take 15 clicks- and all these astute comments to OP - they make far more sense than Random Redditors piling on our long time Agile Partner.

Please us give us back our easy and very original program- and you can still look as cute as you do in Version 8- because it’s the concepts you abandoned, it wasn’t about looks.

FUNCTION in a gorgeous environment.

I feel for your developers, to see carbon copied stealing thieves market a virtual TWIN of 1Password and take the public’s money-you should sue those bastards- but don’t try to reinvent the wheel as you “stay cute and gorgeous”

Hi Philip (@trauring),

Apologies this got missed when you originally posted it, thankfully the recent bumps have resurfaced it. Firstly, thanks for being a long time 1Password user and sharing your kind words and detailed feedback. I'll do my best to tackle these questions and concerns. 🙂

if my team account was shut down I would lose my private vault.

Since they're part of the same account in this case, you're correct. My recommendation here is to have an individual or family account of your own. You can use multiple 1Password accounts alongside each other in 1Password 8 and collections make it possible to view items from both simultaneously: Use collections to create custom groups of vaults

I also have no idea if my passwords are stored locally at all, or only in the cloud. Do I not have an encrypted copy on my computer?

To ensure you can still access your data while offline, there is a copy of it stored locally. While your data is stored both locally and in your 1Password account, the key to decrypt it never leaves your device. I'll link to some articles in case you're interested in reading more about our security model:

• Keep your secrets & passwords safe and secure
• About the 1Password security model

If I want a backup and generate a pux file, is that protected at all?

1PUX files are unencrypted and meant for export purposes. Our recommendation to "backup" your account is instead to safely store the credentials to access it using an Emergency Kit. Here's some additional information on both topics:

• About the 1Password Unencrypted Export format
• Get to know your Emergency Kit

when I create a password in a browser on my Mac (I use Brave, which uses the Chrome extension), it does not show up in 1Password on my Mac immediately.

Sorry to hear about this, it doesn't sound like expected behaviour and I'd be happy to do some additional troubleshooting with you to figure out what's going on. Let me know if you're still experiencing this and we'll dig deeper.

for some reason I'm asked on my Mac to enter my password at least every two weeks

Our original hope with this decision was that it would help avoid situations where folks forget their account passwords because they haven't used it in too long. I'm happy to share that this has been updated though and you now have more control over how frequently you need to enter your account password (while we're on this settings page, I'll also highlight where you can adjust your settings for Universal Clipboard):

If you'd still prefer to change your account password, you can do so on 1Password.com.

Perhaps the intention is that Quick Access is to be accessed via a keyboard combo, but even that doesn't help with quickly generating a password.

While Quick Access can be used with a mouse, I do personally find it faster to navigate with keyboard shortcuts and would recommend the same to others. We have several open feature requests that I think address your concerns here so I'll add votes on your behalf to them. In the meantime, you can generate a new password via the desktop app or browser extension.

In the desktop app, creating a new item with a password field will give you the option to generate a new password. After selecting one, you can then copy it to be used elsewhere:

In the 1Password browser extensions, you can access the password generator in the hamburger menu after clicking the 1Password icon in your browser's toolbar:

Editing your generating preferences from there, you'll also see an option to save those preferences as the default to be used for suggested passwords. These passwords will appear in line when registering new accounts and can be saved directly from there:

Let me know how that goes or if you have any questions along the way. Thanks again for your feedback!

@chinamax, I've added votes on your behalf to the same feature requests, thanks for letting me know you share these concerns. 👍🏻

shemphill, I've also added you to our internal tracker for the drag and drop feature. I can understand where this would be useful and appreciate you letting me know it's important to you.

ref: IDEA-I-298
ref: IDEA-I-1465
ref: IDEA-I-1967
ref: IDEA-I-464