Forum Discussion

vealpool's avatar
vealpool
Dedicated Contributor
9 months ago

Icons for saved Logins

Hi,

can you please improve the addition of website icons? For almost all new logins that I save, the icon is not added automatically.

Greetings

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

browser extension

5 Replies

  • 1P_David's avatar
    1P_David
    Icon for 1Password Team rank1Password Team
    9 months ago

    vealpool

    Thanks for confirming that this is occurring while the "Show app and website icons" setting is activated within the 1Password extension's settings. In order to investigate further, can you send us a diagnostics report from Chrome and a console log from Firefox?

    • https://support.1password.com/diagnostics/#in-the-1password-browser-extension
    • https://support.1password.com/cs/extension-console-log/#firefox

    Please attach the files to an email message addressed to support+forum@1password.com with a link to this thread. After sending the email, you’ll receive a reply from our friendly support assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

    I look forward to hearing from you!

    -David

  • 1P_David's avatar
    1P_David
    Icon for 1Password Team rank1Password Team
    9 months ago

    vealpool

    Thanks for sharing those details! In order for the downloaded icons for your Login items to be displayed, you will need to have the "Show app and website icons" setting turned on in the 1Password extension's settings page. Can you check if that setting is enabled in each of your browsers?

    1. Open your browser.
    2. Right-click the 1Password icon in your browser's toolbar, then select Settings.
    3. Click Appearance & shortcuts in the side panel.
    4. Make sure that "Show app and website icons" is toggled on.

    I look forward to hearing from you!

    -David

  • vealpool's avatar
    vealpool
    Dedicated Contributor
    9 months ago

    • Does the issue happen in the 1Password extension or the 1Password desktop app? Or both?
      1P Extension

    • Which browser and operating system are you using?
      Firefox and Chrome

    • What is the version of the 1Password extension installed in the browser? If it is happening in the desktop app, can you confirm the version of the desktop app?
      Extension 8.10.56.28

  • kevin_li's avatar
    kevin_li
    Icon for 1Password Team rank1Password Team
    9 months ago

    Hi vealpool,

    Can you provide more details of the icon issue? For example:

    • Does the issue happen in the 1Password extension or the 1Password desktop app? Or both?
    • Which browser and operating system are you using?
    • What is the version of the 1Password extension installed in the browser? If it is happening in the desktop app, can you confirm the version of the desktop app?

    Looking forward to your updates.

    -Kevin