iDrive.com 2FA gets cleared before it can be submitted

@cricalix Found your ticket, I'll reply from there!

ref: UIU-99246-817

Done.

@cricalix sorry about that, you can email the page structure to us at mailto:support+forum@1Password.com. With your email please include:

• A link to this thread: https://1password.community/discussion/138407/idrive-com-2fa-gets-cleared-before-it-can-be-submitted#latest
• Your forum username: cricalix

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

I would attach it if I could, but the forum software has told me that .txt, .json, and .zip files are all not permitted formats.

@cricalix While we would appreciate that, it's not something we need at this time. Our developers will be able to identify the issue and come up with a fix with the page structure that requested. Could you grab that and share it with us?

Hello @Joy_1P . Would it help more if I provided an account for your developer folks to use? I have a multi-user account on idrive.com, and have capacity add a temporary test account (and can send details via an email to support).

Hey @cricalix, sorry about the issue with filling your 2fa code on idrive.com. It doesn't look like I will be able to create an account to test things out. Could you help by sending us the following details from the 2fa page on website?

1. Navigate to the site and autofill your username and password.
2. On the one-time password page, right click the 1Password icon in your browser toolbar.
3. Click Help and choose Collect Page Structure.
4. 1Password will save a .json file to your "Downloads" folder.
5. Attach the downloaded .json file to your next reply.

Once we have these details, we will report the issue to our developers. I hope to hear from you again soon.