Forum Discussion
Search doesn't search in section names
Hello @parkerhqj! 👋
As long as you have 1Password installed in both Chrome and Safari then you'll see the same items in both browsers. You can install 1Password in the browser from here:
Let me know if something isn't working or if I misunderstood your question. 🙂
-Dave
- chavamolina4 months agoNew Contributor
Hi, I am having the same problem on my Mac, was this resolved? I am not able to use 1password on Chrome or save anything new or update.
Hello! I've replied to you here: MacOS Your Account is Offline | 1Password Community
-Dave
I'm sorry that you're having trouble accessing 1Password using your Mac. Can you try signing in using this direct link: 1Password.com
If that still doesn't work, then please try the following:
- Try signing in using a different network (such as your cellular hotspot).
- If you're using a VPN, firewall, or other security appliance then make sure that 1Password's ports and domains are whitelisted: 1Password ports and domains
- Try turning off any VPNs or ad blockers that you might be using to see if that allows you to connect.
If things still aren't working then I'd like to ask you to create a diagnostics report from your Mac:
Send a diagnostics report (Mac)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/macos-your-account-is-offline/153137
- Your forum username: username
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave
- chavamolina4 months agoNew Contributor
1P_DaveI sent the email but did not receive the BitBot Support ID Email :(
Thanks for the ping! I see that your email made it to our support team and that my colleague sent you a reply. If you don't see the reply then please check your Junk/Spam folder.
-Dave
I have the same issue. Since a couple of days, 1Password is not working on my Mac anymore. The native app always says it's offline and the start.1password.com website times out in Google Chrome. I tried to restart my computer and reinstall 1Password, but without luck.