Forum Discussion

Anonymous's avatar
Anonymous
3 years ago

I'm locked out. Message says Secret code or password was recently changed but it was not.

This issue applies to my Mac, browser and iPhone. My first day using app, after transferring CSV from LastPass, midway through updating and adding passwords, I got locked out. Message said I changed ...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

Hello @calmalm! 👋

Welcome to 1Password! I'm sorry that you're having trouble unlocking the app and that there's been a bit of a delay in our responses to your support ticket. I've flagged the ticket to my colleagues and you'll receive a reply over email as soon as possible. To prevent having the same conversation in two different places at once I'm closing this thread.

-Dave

ref: VNW-75257-321