For some reason I cannot get an import from LastPass. It seems like I am going around in circles.. See attached. I already downloaded the desktop 1Password app for my mac. I keep getting t...
If you notice an occasion where Touch ID isn't available to unlock 1Password, check for the following:
Is there an update to macOS waiting to install? If so, macOS may inhibit Touch ID until the update is installed.
Is there an update to your browser available? If so, allowing that update to complete will help.
Can you unlock the main 1Password app using Touch ID?
Can you use Touch ID for other tasks on your Mac, such as changing System Settings?
Compile that information into an email addressed to support@1password.com and one of the team will be able to evaluate it with you and see what's going on.
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from LastPass","id":"message:111040","revisionNum":1,"repliesCount":18,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:111040"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:111040"},"body@stripHtml({\"truncateLength\":200})":" \n\n For some reason I cannot get an import from LastPass. It seems like I am going around in circles.. See attached. I already downloaded the desktop 1Password app for my mac. I keep getting t...","body@stringLength":"949","rawBody":"
\n\n
For some reason I cannot get an import from LastPass. It seems like I am going around in circles.. See attached. I already downloaded the desktop 1Password app for my mac. I keep getting the following \"If you already have the desktop app, open and unlock 1Password, then choose File > Import to import from LastPass.\" which takes me back to this screen again. I downloaded the latest app for the mac
\n\n
Don
\n\n\n\n
1Password Version: Not Provided \nExtension Version: Not Provided \nOS Version: Mac OS 13.2.1 \nBrowser:_ Chrome
For some reason I cannot get an import from LastPass. It seems like I am going around in circles.. See attached. I already downloaded the desktop 1Password app for my mac. I keep getting the following \"If you already have the desktop app, open and unlock 1Password, then choose File > Import to import from LastPass.\" which takes me back to this screen again. I downloaded the latest app for the mac
\n\n
Don
\n\n\n\n
1Password Version: Not Provided \nExtension Version: Not Provided \nOS Version: Mac OS 13.2.1 \nBrowser:_ Chrome
"},"Conversation:conversation:111040":{"__typename":"Conversation","id":"conversation:111040","solved":false,"topic":{"__ref":"ForumTopicMessage:message:111040"},"lastPostingActivityTime":"2023-03-11T05:36:21.000-08:00","lastPostTime":"2023-03-11T05:36:21.000-08:00","unreadReplyCount":18,"isSubscribed":false},"ModerationData:moderation_data:111040":{"__typename":"ModerationData","id":"moderation_data:111040","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS0xMTEwNDAtODg2N2kzRkU3Q0I4NEVGRjM2OUI1?revision=1\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/bS0xMTEwNDAtODg2N2kzRkU3Q0I4NEVGRjM2OUI1?revision=1","title":"x4x8k78oh3pg.png","associationType":"BODY","width":1080,"height":1054,"altText":null},"Revision:revision:111040_1":{"__typename":"Revision","id":"revision:111040_1","lastEditTime":"2023-02-16T12:28:49.000-08:00"},"ForumReplyMessage:message:111058":{"__typename":"ForumReplyMessage","id":"message:111058","conversation":{"__ref":"Conversation:conversation:111040"},"author":{"__ref":"User:user:17292"},"revisionNum":1,"uid":111058,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Import from LastPass","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:111058"},"parent":{"__ref":"ForumTopicMessage:message:111040"},"body":"
@donsa
\n\n
Your screenshots all look correct. Bear in mind there will be times where Touch ID won't be available:
\n\n
\n
\n
If the amount of time in Settings > Security > “Require password” has elapsed
\n
If Touch ID isn’t available, like when the built-in display is closed on your Mac
\n
If you add or delete a fingerprint from your device
If you notice an occasion where Touch ID isn't available to unlock 1Password, check for the following:
\n\n
\n
Is there an update to macOS waiting to install? If so, macOS may inhibit Touch ID until the update is installed.
\n
Is there an update to your browser available? If so, allowing that update to complete will help.
\n
Can you unlock the main 1Password app using Touch ID?
\n
Can you use Touch ID for other tasks on your Mac, such as changing System Settings?
\n
\n\n
Compile that information into an email addressed to support@1password.com and one of the team will be able to evaluate it with you and see what's going on.
","body@stringLength":"1255","rawBody":"
@donsa
\n\n
Your screenshots all look correct. Bear in mind there will be times where Touch ID won't be available:
\n\n
\n
\n
If the amount of time in Settings > Security > “Require password” has elapsed
\n
If Touch ID isn’t available, like when the built-in display is closed on your Mac
\n
If you add or delete a fingerprint from your device
If you notice an occasion where Touch ID isn't available to unlock 1Password, check for the following:
\n\n
\n
Is there an update to macOS waiting to install? If so, macOS may inhibit Touch ID until the update is installed.
\n
Is there an update to your browser available? If so, allowing that update to complete will help.
\n
Can you unlock the main 1Password app using Touch ID?
\n
Can you use Touch ID for other tasks on your Mac, such as changing System Settings?
\n
\n\n
Compile that information into an email addressed to support@1password.com and one of the team will be able to evaluate it with you and see what's going on.
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1Password Team
