Forum Discussion

Former Member's avatar
Former Member
2 years ago

In my 1Password Windows app, the Import option is disabled.

In my 1Password Windows app, the Import option is disabled. How can I enable that option to import my LastPass credential file? 1Password Version: Not Provided Extension Version: Not Provide...
windows
GreyM1P's avatar
GreyM1P
Icon for 1Password Team rank1Password Team
2 years ago

@pd1

Has a Family Organizer confirmed you as a family member? If not, you won't have the right access yet to be able to import. You should have received an email with the subject "Welcome to 1Password" containing a link to your Emergency Kit.

If you haven't had that email yet, ask the Family Organizer to sign in to 1Password.com and click the People tab on the right to make sure that you're not still marked as "Pending".