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Former Member's avatar
Former Member
3 years ago

In Safari, save to 1Password just keeps spinning

I am in Safari and have registered a for a new website and wish to save the login info to 1Password. When I press the "save to 1Password" the wheel just keeps spinning. What do I need to do to address this?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided
Referrer: forum-search:https://1password.community/search?Search=In%20Safari%2C%20save%20to%201Password%20just%20keeps%20spinning

browser extension

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  • Former Member's avatar
    Former Member
    3 years ago

    I do not see numbers 2 and 3 in Settings, General as you mentioned.

  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hey @brucern

    It sounds like you might have bumped into an issue with 1Password in your browser syncing with our servers to save your new login. Our development team is currently looking into this issue to determine the cause. In the meantime, could you try the following to see if it helps get things back up and running?

    • Lock the 1Password app (which also locks the extension).
    • Unlock the 1Password app (which also unlocks the extension).

    That should get things working. If it doesn't, then please go through the steps below to re-sync your account:

    1. Right-click the 1Password icon in your browser toolbar and choose Settings.
    2. Under General, disable "Integrate with 1Password app".
    3. Under Accounts & Vaults, sign out of your account.
    4. Sign back into your account.
    5. Go back to General, and re-enable "Integrate with 1Password app".

    Let us know how you get on!

    ref: dev/core/core#17386

  • Former Member's avatar
    Former Member
    3 years ago

    1Password version is 8.10.3 for Mac
    Extension version?
    OS Version is 13.2.1
    Browser is Safari