Forum Discussion

bobh123's avatar
bobh123
New Contributor
2 months ago

Inconsistent actuation of 1Password

When signing into a website, sometimes I can fill in the username and password from 1Password by clicking on the 1P logo in the username field on the website. Sometimes, instead, clicking on that log...
browser extension
Trevor_1P's avatar
Trevor_1P
Icon for Moderator rankModerator
2 months ago

Hi bobh123​,

When the integration with the 1Password desktop app and browser extension is enabled, the two should lock and unlock in unison. As that's not happening for you, it sounds like there may be an issue with the integration that's causing the behaviour you're experiencing. As a first step, could you try following the steps in the link below?

If the 1Password browser extension doesn’t unlock when you unlock the 1Password app

If they still aren't locking/unlocking together,  I'd like to ask you to generate a console log from Firefox and a diagnostic report from the 1Password app:

Save a console log for 1Password in your browser
Send a diagnostics report (Windows)

Attach the log/report to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: 

    https://www.1password.community/discussions/1password/inconsistent-actuation-of-1password/166912

  • Your forum username: bobh123


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!