Forum Discussion

komocode's avatar
komocode
Occasional Contributor
3 years ago

Inconsistent search via safari browser extension/macOS

I have an account with epidemic sound. Autofill suggestions don't appear on their login page. So I would click on the extension and manually search "epidemic". No results appear. However, when ...
browser extension
Former Member's avatar
Former Member
3 years ago

Hey komocode - Thanks for following up on this. 🙂

I'm glad to hear that creating a new item worked and you were able to see that in the browser. That indicates things are working as we'd hope, at least for that item. Are you still seeing issues with the 'Epidemicsound' item? Or did you re-create that item and now it is showing as expected?

If the issue persists with that item, or other items, we may need to investigate a little more closely. If that is the case, could you do the following?

Create some diagnostics reports, one from the 1Password app, and one from the browser extension:

  • https://support.1password.com/diagnostics/?mac
  • https://support.1password.com/cs/extension-console-log/

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

  • A link to this thread: https://1password.community/discussion/136226/inconsistent-search-via-safari-browser-extension-macos#latest
  • Your forum username: komocode

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here.

Thanks!