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Former Member's avatar
Former Member
3 years ago

"internal error：QR code Detection Failed" message attempting to scan QR

The problem is shown in the figure 1Password Version: 8.10.1 Extension Version: Not Provided OS Version:HarmonyOS 3.0.0 Probably compatible Android 12 Browser: Not Provided
android
BrendanR1P's avatar
BrendanR1P
Icon for 1Password Team rank1Password Team
3 years ago

Hi @Listar,

Does your device have Google Play Services installed and active? If not, that may be the cause of this issue as Google Play Services are required to scan a QR through 1Password for Android. Can you scan QR codes through other apps on your device?

-- Brendan