Forum Discussion

Former Member's avatar
Former Member
3 years ago

I'm fed up with this app.

Once again, I needed a new password. And my new password works on the web. But it doesn't work in the 1P pulldown on my Mac screen. Why? I'm really fed up with all this.

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browser extension

15 Replies

  • djarsky's avatar
    djarsky
    3 years ago

    Hi Dave,

    I completely agree with you. I am using 1Password 8 across my devices. Often I do see things updated automatically and near instantly. However, I've definitely witnessed the behavior you're describing on multiple occasions, so hopefully it's something they'll take a look at.

    I'll add that it seems like the issue happens most when I've added something into the browser extension (not full web app) which doesn't immediately sync to the Mac OS version or the iOS version.

    I'm happy to help troubleshoot if you'd like.

    -David

  • 1P_Dave's avatar
    1P_Dave
    3 years ago

    djarsky

    Thank you for your comment. If you make a change to an item on one device 1Password should instantly update that item on your other devices as well. If you're seeing long delays then something is going wrong and we should investigate. How long does it usually take for you to see an update on another device? On which device are you making the change? And are you using 1Password 8 on all of your devices?

    -Dave

  • 1P_Dave's avatar
    1P_Dave
    3 years ago

    Hello @PeterBBailey! 👋

    I'm sorry to hear that you've run into trouble with 1Password. Can you tell me a little more about what's not working? By "new password" do you mean that you changed the account password for 1Password itself? Or you changed a password for a different website?

    Are you receiving any error messages? If you are then what do they say. I look forward to helping. 🙂

    -Dave

  • djarsky's avatar
    djarsky
    3 years ago

    I'm sorry you're frustrated with this. Sometimes my vault doesn't immediately update, too. The quickest fix is to choose Lock 1Password from the pulldown menu and then unlock it again. This process forces an immediate sync and your newly created password should then be available to you in the vault or via the browser extension.

    -David

  • Former Member's avatar
    Former Member
    3 years ago

    Why could I sign in right here, but I can't sign in with any of the other 1P tokens on my Mac? This is ridiculous. I either have a legitimate password or I don't.

    1Password Version: Not Provided
    Extension Version: Not Provided
    OS Version: Not Provided
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    Referrer: forum-search:https://1password.community/search?Search=Changing%20my%20password%20doesn't%20stick!

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blue digits on some forms - mainly credit cards","id":"message:79887","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:79887","revisionNum":1,"repliesCount":1,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:79887"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:79887"},"body":"

HI all,
\nI've found that when I let 1Password fill in credit cards fields, they usually end up with blue digits and submitting the form will come up with an error. What I have to do is to delete the last digit of each field and type it again. Only then the field will turn \"black on white\" and the numbers are then accepted.

\n\n

I've seen that behaviour on some non-credit-card websites too.

\n\n

Is this by design? Is there anything I can change to avoid this extra step?

\n\n

Thanks

\n\n
\n\n

1Password Version: 8.9.8
\nExtension Version: Not Provided
\nOS Version: Windows 10 21H2
\nBrowser:_ Edge

","body@stringLength":"668","rawBody":"

HI all,
\nI've found that when I let 1Password fill in credit cards fields, they usually end up with blue digits and submitting the form will come up with an error. What I have to do is to delete the last digit of each field and type it again. Only then the field will turn \"black on white\" and the numbers are then accepted.

\n\n

I've seen that behaviour on some non-credit-card websites too.

\n\n

Is this by design? Is there anything I can change to avoid this extra step?

\n\n

Thanks

\n\n
\n\n

1Password Version: 8.9.8
\nExtension Version: Not Provided
\nOS Version: Windows 10 21H2
\nBrowser:_ Edge

\n","kudosSumWeight":0,"postTime":"2022-12-09T13:09:48.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:79887_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":46},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"HI all, \nI've found that when I let 1Password fill in credit cards fields, they usually end up with blue digits and submitting the form will come up with an error. 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Hey @tony359, could you share the link to a website where you've seen this issue? It's possible that the website has coded their form in a certain way, requiring for you to type in your information. However, I'll need to take a closer look to see what's happening.

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