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Forum Discussion
Former Member
3 years ago"Invalid" key when I downloaded IPW 8 onto laptop with Windows 11 after update from Windows 10
I had 1PW on a laptop that I updated Window 10 to Windows 11. After the update was completed, 1PW was no longer on the Laptop.
I then downloaded 1PW Version 8. I was asked to log in and provide t...
1P_Gem
Moderator
3 years agoHi @intern! I'm sorry to hear about the troubles you've encountered with 1Password since updating your laptop to Windows 11.
To access the Set Up Another Device option in the 1Password 8 desktop app, open and unlock the app, then click on All Accounts (or the name of your account) at the top of the sidebar. Set Up Another Device will be the third option from the bottom of the list.
Without knowing more about your device and the update process you followed, it's hard to say why 1Password wasn't present after updating to Windows 11. If you'd like us to look into this further, or if you're still having trouble signing in after using the Set Up Another Device option, I'd like to ask you to send in an email to support+forum@1password.com, so we can discuss more specifics about your setup.
With your email please include:
- A link to this thread: https://1password.community/discussion/136512/invalid-key-when-i-downloaded-ipw-8-onto-laptop-with-windows-11-after-update-from-windows-10#latest
- Your forum username:
intern
You'll receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!