Forum Discussion

sachiko-windows-handful's avatar
sachiko-windows-handful
New Contributor
6 months ago
Solved

iOS app can't scan QR codes

Every time I try to use the iOS app to scan a QR code I get an error saying "1Password has to be full screen to use the camera." This is preventing me from adding TOTP to some of my logins. This pers...
ios
  • 1P_Dave's avatar
    1P_Dave
    5 months ago

    Hello folks,

    Our developers have investigated and have identified an issue in iOS that can cause 1Password to fail to scan a QR code on iPhone and iPad. We've filed feedback with Apple to report the issue so that it can be fixed in a future update to iOS. In the meantime, we're also planning to make the error message more descriptive.

    For the time being, restarting your iOS device should get things working again. I recommend reporting the issue to Apple on your end as well so that they're aware. 

    -Dave

goose's avatar
goose
Icon for 1Password Team rank1Password Team
5 months ago

Hey sachiko-windows-handful​ , can you share with us what version of iOS you're running? It might be an iOS bug and I'd like to test that possibility.

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      5 months ago

      sachiko-windows-handful​ 

      Thank you for providing the iOS version, I've shared that with our development team. 

      As jeremyw013​ mentioned, iOS 18.5 is now available and it's a good idea to update. If you still see the issue after updating then please let me know. 

      -Dave

      • sachiko-windows-handful's avatar
        sachiko-windows-handful
        New Contributor
        5 months ago

        I updated to iOS 18.5 but still get the same thing. 

    • jeremyw013's avatar
      jeremyw013
      New Contributor
      5 months ago

      By the way, iOS 18.4.1 is not the latest iOS version. You should update to iOS 18.5.