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Forum Discussion
Solved
iOS app can't scan QR codes
Every time I try to use the iOS app to scan a QR code I get an error saying "1Password has to be full screen to use the camera." This is preventing me from adding TOTP to some of my logins. This pers...
Hello folks,
Our developers have investigated and have identified an issue in iOS that can cause 1Password to fail to scan a QR code on iPhone and iPad. We've filed feedback with Apple to report the issue so that it can be fixed in a future update to iOS. In the meantime, we're also planning to make the error message more descriptive.
For the time being, restarting your iOS device should get things working again. I recommend reporting the issue to Apple on your end as well so that they're aware.
-Dave
iOS 18.4.1 (22E252) on an iPhone XS
1P_Dave
Moderator
ModeratorThank you for providing the iOS version, I've shared that with our development team.
As jeremyw013 mentioned, iOS 18.5 is now available and it's a good idea to update. If you still see the issue after updating then please let me know.
-Dave
I updated to iOS 18.5 but still get the same thing.
- 1P_Dave
I'm sorry that you still see the issue after updating iOS. If you restart your iOS device one more time, do you still see the problem?
Are you using any other apps that use the camera? Another community member in this thread said that they ran into the issue while scanning a gift card using the Starbucks app, do you see the same issue in any other apps?
-Dave
I wasn't seeing the issue in other apps, but restarting my phone again seems to have fixed it, I no longer get that message when opening the camera in 1Password.
