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sachiko-windows-handful's avatar
sachiko-windows-handful
New Contributor
2 months ago
Solved

iOS app can't scan QR codes

Every time I try to use the iOS app to scan a QR code I get an error saying "1Password has to be full screen to use the camera." This is preventing me from adding TOTP to some of my logins. This pers...
ios
  • 1P_Dave's avatar
    1P_Dave
    10 days ago

    Hello folks,

    Our developers have investigated and have identified an issue in iOS that can cause 1Password to fail to scan a QR code on iPhone and iPad. We've filed feedback with Apple to report the issue so that it can be fixed in a future update to iOS. In the meantime, we're also planning to make the error message more descriptive.

    For the time being, restarting your iOS device should get things working again. I recommend reporting the issue to Apple on your end as well so that they're aware. 

    -Dave

devrand's avatar
devrand
New Contributor
18 days ago

Just wanted to chime in that I also ran into this issue on iOS 18.5. I thought it was a 1password bug, but then I noticed that the embedded camera in a couple other apps didn't work either (ex. Starbucks when trying to scan a giftcard barcode). Weirdly the main camera app and other apps like Instagram were fine.

Rebooting my phone resolved it.

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app can't scan QR codes","id":"message:156231","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:156231","revisionNum":2,"repliesCount":15,"author":{"__ref":"User:user:20497"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:156231"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:156231"},"body@stripHtml({\"truncateLength\":200})":" Every time I try to use the iOS app to scan a QR code I get an error saying \"1Password has to be full screen to use the camera.\" This is preventing me from adding TOTP to some of my logins. This pers...","body@stringLength":"733","rawBody":"

Every time I try to use the iOS app to scan a QR code I get an error saying \"1Password has to be full screen to use the camera.\" This is preventing me from adding TOTP to some of my logins. This persisted after a full delete/reinstall of the iOS app as well. I checked in the iOS privacy settings and 1Password has permission to access the camera in there.

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Every time I try to use the iOS app to scan a QR code I get an error saying \"1Password has to be full screen to use the camera.\" This is preventing me from adding TOTP to some of my logins. This persisted after a full delete/reinstall of the iOS app as well. I checked in the iOS privacy settings and 1Password has permission to access the camera in there.

"},"Conversation:conversation:156231":{"__typename":"Conversation","id":"conversation:156231","solved":true,"topic":{"__ref":"ForumTopicMessage:message:156231"},"lastPostingActivityTime":"2025-06-11T13:03:03.126-07:00","lastPostTime":"2025-06-11T13:03:03.126-07:00","unreadReplyCount":15,"isSubscribed":false},"ModerationData:moderation_data:156231":{"__typename":"ModerationData","id":"moderation_data:156231","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS0xNTYyMzEtVVJUaUdj?revision=2\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/bS0xNTYyMzEtVVJUaUdj?revision=2","title":"image0.jpg","associationType":"BODY","width":1125,"height":2436,"altText":""},"Revision:revision:156231_2":{"__typename":"Revision","id":"revision:156231_2","lastEditTime":"2025-05-14T12:49:12.505-07:00"},"ForumReplyMessage:message:157106":{"__typename":"ForumReplyMessage","id":"message:157106","conversation":{"__ref":"Conversation:conversation:156231"},"author":{"__ref":"User:user:20895"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:156231/message:157106","revisionNum":1,"uid":157106,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: iOS app can't scan QR codes","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:157106"},"parent":{"__ref":"ForumTopicMessage:message:156231"},"body":"

Just wanted to chime in that I also ran into this issue on iOS 18.5. I thought it was a 1password bug, but then I noticed that the embedded camera in a couple other apps didn't work either (ex. Starbucks when trying to scan a giftcard barcode). Weirdly the main camera app and other apps like Instagram were fine.

Rebooting my phone resolved it.

","body@stringLength":"358","rawBody":"

Just wanted to chime in that I also ran into this issue on iOS 18.5. I thought it was a 1password bug, but then I noticed that the embedded camera in a couple other apps didn't work either (ex. Starbucks when trying to scan a giftcard barcode). Weirdly the main camera app and other apps like Instagram were fine.

Rebooting my phone resolved it.

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Hello folks,

\n

Our developers have investigated and have identified an issue in iOS that can cause 1Password to fail to scan a QR code on iPhone and iPad. We've filed feedback with Apple to report the issue so that it can be fixed in a future update to iOS. In the meantime, we're also planning to make the error message more descriptive.

\n

For the time being, restarting your iOS device should get things working again. I recommend reporting the issue to Apple on your end as well so that they're aware. 

\n

-Dave

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devrand​ 

\n

Thank you for sharing what resolved the issue with the community. I've passed your comment along to our development team. 

\n

-Dave

\n

#37725

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