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Forum Discussion
Solved
iOS app can't scan QR codes
Every time I try to use the iOS app to scan a QR code I get an error saying "1Password has to be full screen to use the camera." This is preventing me from adding TOTP to some of my logins. This pers...
Hello folks,
Our developers have investigated and have identified an issue in iOS that can cause 1Password to fail to scan a QR code on iPhone and iPad. We've filed feedback with Apple to report the issue so that it can be fixed in a future update to iOS. In the meantime, we're also planning to make the error message more descriptive.
For the time being, restarting your iOS device should get things working again. I recommend reporting the issue to Apple on your end as well so that they're aware.
-Dave
Just wanted to chime in that I also ran into this issue on iOS 18.5. I thought it was a 1password bug, but then I noticed that the embedded camera in a couple other apps didn't work either (ex. Starbucks when trying to scan a giftcard barcode). Weirdly the main camera app and other apps like Instagram were fine.
Rebooting my phone resolved it.
- 1P_Dave
Moderator
Thank you for sharing what resolved the issue with the community. I've passed your comment along to our development team.
-Dave
#37725
