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Forum Discussion
Solved
iOS app can't scan QR codes
Every time I try to use the iOS app to scan a QR code I get an error saying "1Password has to be full screen to use the camera." This is preventing me from adding TOTP to some of my logins. This pers...
Hello folks,
Our developers have investigated and have identified an issue in iOS that can cause 1Password to fail to scan a QR code on iPhone and iPad. We've filed feedback with Apple to report the issue so that it can be fixed in a future update to iOS. In the meantime, we're also planning to make the error message more descriptive.
For the time being, restarting your iOS device should get things working again. I recommend reporting the issue to Apple on your end as well so that they're aware.
-Dave
This has been happening to me too, iPhone 14 Pro Max, iOS 18.5. I do not believe this is an issue with 1Password but within iOS itself, as my camera also randomly stops working in other apps, for example in Signal. Instagram on the other hand still works. My guess is that there are different APIs for accessing the camera and one of them is broken. Restarting my phone does fix it, but I’ve restarted it every day for the last few days and that gets old real quick.
