Forum Discussion

New Contributor

3 months ago

Solved

iOS app can't scan QR codes

Every time I try to use the iOS app to scan a QR code I get an error saying "1Password has to be full screen to use the camera." This is preventing me from adding TOTP to some of my logins. This pers...

ios

1P_Dave
2 months ago
Hello folks,

Our developers have investigated and have identified an issue in iOS that can cause 1Password to fail to scan a QR code on iPhone and iPad. We've filed feedback with Apple to report the issue so that it can be fixed in a future update to iOS. In the meantime, we're also planning to make the error message more descriptive.

For the time being, restarting your iOS device should get things working again. I recommend reporting the issue to Apple on your end as well so that they're aware.

-Dave

mxlje

New Contributor

2 months ago

Hey Dave, thank you for looking into this. I have reported this to Apple using their unsolicited feedback form and referred to this thread, too. Hope this gets resolved rather quickly! Cheers

https://www.apple.com/feedback/iphone

1P_Timothy

Community Manager

2 months ago

Thanks mxlje! We appreciate you taking the time to report it.

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app can't scan QR codes","id":"message:156231","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:156231","revisionNum":2,"repliesCount":15,"author":{"__ref":"User:user:20497"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:156231"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:156231"},"body@stripHtml({\"truncateLength\":200})":" Every time I try to use the iOS app to scan a QR code I get an error saying \"1Password has to be full screen to use the camera.\" This is preventing me from adding TOTP to some of my logins. This pers...","body@stringLength":"733","rawBody":"

Every time I try to use the iOS app to scan a QR code I get an error saying \"1Password has to be full screen to use the camera.\" This is preventing me from adding TOTP to some of my logins. This persisted after a full delete/reinstall of the iOS app as well. I checked in the iOS privacy settings and 1Password has permission to access the camera in there.

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Thanks mxlje! We appreciate you taking the time to report it.

","body@stringLength":"260","rawBody":"

Thanks ! We appreciate you taking the time to report it.

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Hello folks,

Our developers have investigated and have identified an issue in iOS that can cause 1Password to fail to scan a QR code on iPhone and iPad. We've filed feedback with Apple to report the issue so that it can be fixed in a future update to iOS. In the meantime, we're also planning to make the error message more descriptive.

For the time being, restarting your iOS device should get things working again. I recommend reporting the issue to Apple on your end as well so that they're aware.

-Dave

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Hey Dave, thank you for looking into this. I have reported this to Apple using their unsolicited feedback form and referred to this thread, too. Hope this gets resolved rather quickly! Cheers

https://www.apple.com/feedback/iphone

","body@stringLength":"248","rawBody":"

Hey Dave, thank you for looking into this. I have reported this to Apple using their unsolicited feedback form and referred to this thread, too. Hope this gets resolved rather quickly! Cheers

https://www.apple.com/feedback/iphone

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