Forum Discussion

schneideris's avatar
schneideris
New Contributor
1 month ago

iOS App does not allow Account Change

I would have simply submitted this as a bug via your app, but apparently 1Password does not make things easy so here I am submitting on the forum. I recently had to switch my Family account from I p...
feature request
ios
Trevor_1P's avatar
Trevor_1P
Icon for Moderator rankModerator
1 month ago

Hi schneideris​,

To confirm, were you following the steps in the in the article below?

If so, could you confirm what step you were experiencing the issue on? Alternatively, was this an account that you were not able to unlock, or had already deleted?

schneideris's avatar
schneideris
New Contributor
1 month ago

I could not sign out of 1Password on the iPad for OldFamilyAccount because the account had already been deleted. I wanted to sign into the new account NewFamilyAccount, but the iPad (and I am pretty sure the iOS) app would not let me pick a different account to sign into. There is no option to pick a different account from the interface.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    1 month ago

    schneideris​ 

    Thank you for sharing your experience. The team and I will keep an eye out for further reports so that we can investigate this further. Let us know if you see any other issues in the future. 

    -Dave