Forum Discussion

etlikesreeses's avatar
etlikesreeses
New Contributor
2 months ago
Solved

iOS Safari extension cannot connect to app

Recently the Safari extension on my iPhone stopped working. I am unable to sign in with my master password or Face ID, which both work just fine in the 1Password app. I also get an error message sayi...
browser extension
ios
  • 1P_Dave's avatar
    1P_Dave
    2 months ago

    Hello folks,

    We've fixed an issue where some users were unable to unlock the 1Password Safari extension on iOS while Two-Factor authentication is enabled. Please update to 1Password for iOS version 8.12.7: How to keep 1Password up to date

    After updating, if you're still unable to unlock 1Password for Safari then fully close Safari, re-open it, and unlock 1Password for Safari again. I'm sorry for the inconvenience this issue caused, and we appreciate your patience while we worked on releasing a fix.

    -Dave

WorldIRC's avatar
WorldIRC
Dedicated Contributor
2 months ago

I’m not sure I’m looking to reduce overall security on the platform to fix this. Interesting that you were able to find this causation though. Hopefully helps the team in developing their fix. 

pastuusi's avatar
pastuusi
New Contributor
2 months ago

yeah, i also dont want to compromise on security.

I just had to test that step because i was trying to figure out what changed on my side when extension stopped working, and i realized the problem started right after i enabled two factor authentication :)

  • pastuusi's avatar
    pastuusi
    New Contributor
    2 months ago

    i've learned in my work that if you want to find out why river turned brown, you have to go to the source - not halfway down the river :D