Forum Discussion

etlikesreeses's avatar
etlikesreeses
New Contributor
2 months ago
Solved

iOS Safari extension cannot connect to app

Recently the Safari extension on my iPhone stopped working. I am unable to sign in with my master password or Face ID, which both work just fine in the 1Password app. I also get an error message sayi...
browser extension
ios
  • 1P_Dave's avatar
    1P_Dave
    1 month ago

    Hello folks,

    We've fixed an issue where some users were unable to unlock the 1Password Safari extension on iOS while Two-Factor authentication is enabled. Please update to 1Password for iOS version 8.12.7: How to keep 1Password up to date

    After updating, if you're still unable to unlock 1Password for Safari then fully close Safari, re-open it, and unlock 1Password for Safari again. I'm sorry for the inconvenience this issue caused, and we appreciate your patience while we worked on releasing a fix.

    -Dave

Daviduk's avatar
Daviduk
New Contributor
1 month ago

Same issue for me, I've only just updated to 1password 8 for IOS as v7 was no longer working correctly, now I'm getting the "Could not connect to the 1Password App. Try unlocking again" error message for the Safari Plugin. Running IOS 26.3.1 . Otherwise the app itself works fine.