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etlikesreeses's avatar
etlikesreeses
New Contributor
1 month ago
Solved

iOS Safari extension cannot connect to app

Recently the Safari extension on my iPhone stopped working. I am unable to sign in with my master password or Face ID, which both work just fine in the 1Password app. I also get an error message sayi...
browser extension
ios
  • 1P_Dave's avatar
    1P_Dave
    18 days ago

    Hello folks,

    We've fixed an issue where some users were unable to unlock the 1Password Safari extension on iOS while Two-Factor authentication is enabled. Please update to 1Password for iOS version 8.12.7: How to keep 1Password up to date

    After updating, if you're still unable to unlock 1Password for Safari then fully close Safari, re-open it, and unlock 1Password for Safari again. I'm sorry for the inconvenience this issue caused, and we appreciate your patience while we worked on releasing a fix.

    -Dave

pastuusi's avatar
pastuusi
New Contributor
23 days ago

and now i got it working with two factor authentication. What i did i unlinked all inactive and active safari extension links from web management. Then i re-enabled two factor authentication from website -> on iphone settings i de-selected autofill with 1password and enabled it back After that i tried to login website from safari and it worked. First it transferred me to 1password website where i have to enter my credentials and two factor code. 

Give me some bonus :D

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
22 days ago

pastuusi​ 

Thanks for sharing your findings. We really appreciate you taking the time to test this and post your results for the community. The steps you outlined can work as an alternative workaround for the issue. That said, we generally try not to recommend disabling two-factor authentication as a workaround for issues. For the time being, if folks are more comfortable with it, another option is to save and fill logins in Safari using Password AutoFill until the issue with 1Password for Safari is fully resolved: Use 1Password to save logins and sign in to apps and websites on your iPhone and iPad

Our development team is actively coding a fix for the issue and I hope to have more news to share soon.

-Dave