Forum Discussion

etlikesreeses's avatar
etlikesreeses
New Contributor
1 month ago
Solved

iOS Safari extension cannot connect to app

Recently the Safari extension on my iPhone stopped working. I am unable to sign in with my master password or Face ID, which both work just fine in the 1Password app. I also get an error message sayi...
browser extension
ios
  • 1P_Dave's avatar
    1P_Dave
    18 days ago

    Hello folks,

    We've fixed an issue where some users were unable to unlock the 1Password Safari extension on iOS while Two-Factor authentication is enabled. Please update to 1Password for iOS version 8.12.7: How to keep 1Password up to date

    After updating, if you're still unable to unlock 1Password for Safari then fully close Safari, re-open it, and unlock 1Password for Safari again. I'm sorry for the inconvenience this issue caused, and we appreciate your patience while we worked on releasing a fix.

    -Dave

poconi's avatar
poconi
Frequent Contributor
22 days ago

This issue with the 1Password Safari extension has been ongoing for about a month and is still not fixed. Even when I enter the correct password, it refuses to unlock.

I honestly do not understand why this bug has been left unresolved for so long. If someone from the 1Password team is monitoring this forum, please respond.

I updated to 1Password 8.12.8-23 on March 11, 2026, and the problem still remains. The Safari extension still cannot be unlocked.

using iOS 26.4 beta 3.

Related threads for reference:

Official current thread:

https://www.1password.community/discussions/1password/ios-safari-extension-cannot-connect-to-app/167973