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Former Member's avatar
Former Member
4 years ago

iOS v7 on iPhone 13 Pro Max Freezes; Edit Doesn't Work

I'm currently dealing with the NIGHTMARE of moving from my current 1P version to v7 - forced into a subscription I DO NOT WANT due to lack of support by 1P. Currently, I have managed to get v7 on my iPhone with seems to have all my data intact finally. HOWEVER, if I open a note and hit "Edit", 1P v7 instantly freezes. "Freezes" means exactly what I said, there is no response from 1P - AT ALL. If I slide 1P off and relaunch it, it usually remains frozen which means the start screen shows up but with no Enter Password window and just stays frozen there. Sometimes it DOES show the password window and even occasionally opens with FaceID but freezes as soon as it opens. And occasionally it will open and allow me to long in and open a note but then freezes again when I try to edit. From what I'm seeing, despite being out FOREVER, 1P v7 doesn't actually work on iPhone 13, iOS v15. Does 1P intend to fix this ?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: iOS 13.15.4

ios

2 Replies

  • 1P_Ben's avatar
    1P_Ben
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hi @rus5

    I see my colleague Mark-Shane from our migrations team has been working with you via email, and that we currently owe you a response there. I apologize; that team is a bit backed up at the moment, but I'll see what I can do to expedite a request. One of us will be in touch with you via email as soon as we possibly can.

    Ben

    ref: YSI-25275-373

  • Former Member's avatar
    Former Member
    4 years ago

    Where are any of the 16 1Password support people 1Password claims are "... here to help" shown at the top of this forum window ? I submitted this request for support, "iOS v7 on iPhone 13 Pro Max Freezes; Edit Doesn't Work" yesterday and haven't heard a word. I've also contacted 1Password by email and haven't heard a word. After agreeing to your totally unwanted subscription service, I have now LOST ACCESS TO ALL OF MY DATA !! PLEASE RESPOND !!!!

    1Password Version: Not Provided
    Extension Version: Not Provided
    OS Version: Not Provided