Forum Discussion

Former Member's avatar
Former Member
4 years ago

iPad prompting for master password all the time, everytime

When I use my iPad to log into a website which is saved in 1Password I am getting the master password prompt, even after I've already opened 1Password on the iPad. I have the iPad set to prompt for password if restarted and Touch ID is set but it apparently stopped working some weeks ago as I have been having this problem for a while now. I don't even see the touch icon as an option anymore. No such problems on my iPhone. What am I missing? Thanks.

ios

3 Replies

  • Joshua_ag's avatar
    Joshua_ag
    Icon for 1Password Team rank1Password Team
    4 years ago

    @caduceus26,

    We have located your email in our internal system and will be replying there. Thanks for doing that!

    ref: PAG-71174-663

  • Former Member's avatar
    Former Member
    4 years ago

    @caduceus26:

    I would like to ask you to generate a https://support.1password.com/diagnostics/?ios and email it to us to mailto:support+forum@agilebits.com, so we can take a closer look at why this is happening to you.

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!