Forum Discussion

TataruTaru's avatar
TataruTaru
Dedicated Contributor
3 hours ago

IpadOS Safari browser extension crashing

Hello, Any time I try to click 1Password, in the manage extensions tab in safari on ipadOS. It crashes safari, then loads the FaceID. This results in the extension not being accessible in Safari. I...
browser extension
ios
1P_Gem's avatar
1P_Gem
Icon for Moderator rankModerator
2 hours ago

Hi TataruTaru​, thanks for reaching out to report this (also I love your username!).

I'd like to have our team look into this crash further, as it definitely doesn't sound like this should be happening even after the recent changes that disable the inline menu when 1Password is set as your system AutoFill provider. Could you create and share a 1Password diagnostics report from your iPad:

Send a diagnostics report

Attach the diagnostics to an email message addressed to: support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/ipados-safari-browser-extension-crashing/169301
  • Your forum username: TataruTaru

 

You'll receive a reply with a Support ID number.  Please post that number here.  Thanks!

  • TataruTaru's avatar
    TataruTaru
    Dedicated Contributor
    42 minutes ago

    Your support ticket ID is 568938

    • 1P_Gem's avatar
      1P_Gem
      Icon for Moderator rankModerator
      9 minutes ago

      Hi TataruTaru​, thanks for letting me know! I can confirm that we've received your email, and a member of the team will send you a reply there as soon as possible.