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Forum Discussion
TataruTaru
3 hours agoDedicated Contributor
IpadOS Safari browser extension crashing
Hello, Any time I try to click 1Password, in the manage extensions tab in safari on ipadOS. It crashes safari, then loads the FaceID. This results in the extension not being accessible in Safari. I...
1P_Gem
Moderator
2 hours agoHi TataruTaru, thanks for reaching out to report this (also I love your username!).
I'd like to have our team look into this crash further, as it definitely doesn't sound like this should be happening even after the recent changes that disable the inline menu when 1Password is set as your system AutoFill provider. Could you create and share a 1Password diagnostics report from your iPad:
Attach the diagnostics to an email message addressed to: support@1password.com
With your email please include:
- A link to this thread: https://www.1password.community/discussions/1password/ipados-safari-browser-extension-crashing/169301
- Your forum username: TataruTaru
You'll receive a reply with a Support ID number. Please post that number here. Thanks!
- TataruTaru42 minutes agoDedicated Contributor
Your support ticket ID is 568938
- 1P_Gem9 minutes ago
Moderator
Hi TataruTaru, thanks for letting me know! I can confirm that we've received your email, and a member of the team will send you a reply there as soon as possible.