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Former Member
4 years ago

Issue on Google Drive video player after installing 1Password Firefox extension

Video playback on Google Drive intermittently stops after installing 1Password Firefox extension. I don't know how it can be related, but troubleshooting the problem I realized that if the extension ...
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ag_chantelle's avatar
ag_chantelle
Icon for 1Password Team rank1Password Team
4 years ago

Hey @aobarbosa. The behaviour you've mentioned sounds quite odd. Can you tell me if disabling integration for 1Password in your browser has any impact on video playback from Google Drive?

  1. Enable 1Password in Firefox.
  2. Right click the 1Password icon in your browser toolbar and choose Settings.
  3. Under General, disable "Integrate with 1Password app".
  4. Test to see if the issue persists.

Let me know how it goes.

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on Google Drive video player after installing 1Password Firefox extension","id":"message:55020","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:55020","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:55020"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:55020"},"body@stripHtml({\"truncateLength\":200})":" Video playback on Google Drive intermittently stops after installing 1Password Firefox extension. I don't know how it can be related, but troubleshooting the problem I realized that if the extension ...","body@stringLength":"583","rawBody":"

Video playback on Google Drive intermittently stops after installing 1Password Firefox extension. I don't know how it can be related, but troubleshooting the problem I realized that if the extension is removed, the problem doesn't happen anymore. After reinstalling 1Password extension, the problem comes back. Apparently video playback stops when buffer falls under 30s when 1Password extension is installed.

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: 2.0.5
\nOS Version: 8.1
\nSync Type: Not Provided

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Video playback on Google Drive intermittently stops after installing 1Password Firefox extension. I don't know how it can be related, but troubleshooting the problem I realized that if the extension is removed, the problem doesn't happen anymore. After reinstalling 1Password extension, the problem comes back. Apparently video playback stops when buffer falls under 30s when 1Password extension is installed.

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: 2.0.5
\nOS Version: 8.1
\nSync Type: Not Provided

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Hey @aobarbosa. The behaviour you've mentioned sounds quite odd. Can you tell me if disabling integration for 1Password in your browser has any impact on video playback from Google Drive?

\n\n
    \n
  1. Enable 1Password in Firefox.
    2. \n
  2. Right click the 1Password icon in your browser toolbar and choose Settings.
    3. \n
  3. Under General, disable \"Integrate with 1Password app\".
    4. \n
  4. Test to see if the issue persists.
    5. \n
\n\n

Let me know how it goes.

","body@stringLength":"505","rawBody":"

Hey @aobarbosa. The behaviour you've mentioned sounds quite odd. Can you tell me if disabling integration for 1Password in your browser has any impact on video playback from Google Drive?

\n\n
    \n
  1. Enable 1Password in Firefox.
    2. \n
  2. Right click the 1Password icon in your browser toolbar and choose Settings.
    3. \n
  3. Under General, disable \"Integrate with 1Password app\".
    4. \n
  4. Test to see if the issue persists.
    5. \n
\n\n

Let me know how it goes.

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