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rickapel's avatar
rickapel
Occasional Contributor
2 years ago

Issue using my previously issued Adobe passkey to sign in from local Acrobat Reader App

A few months ago I created a passkey to use with Adobe Acrobat Reader. When using a browser I have no issues signing into my online Adobe Account. However, when I had to sign in from my locally insta...
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1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

rickapel

Thanks for the reply. Usually, when signing into a desktop app using a passkey, you should see the following type of prompt:

Choosing the "iPhone, iPad, or Android device" option will allow you to sign into the app using a passkey from 1Password on your mobile device.

It looks like something is going wrong with how the Adobe app begins the passkey authentication process and the prompt isn't appearing at all. This isn't something that 1Password can fix since the issue is occurring within the Adobe app itself. I recommend reporting the issue to Adobe so that they can take a look. 🙂

-Dave