Issue with Costco login (Firefox, chrome)

You are most welcome :+1:

@ag_yaron

I appreciate it, thank you!

Thanks for testing that @Buzz69 ,

So it seems like there's an unwanted event that fires the first time 1Password autofills. I'll forward it to the team and ask if there's anything we can do about it.

For now, you can either autofill twice to log in, or you can use the drag and drop method instead:

1. Get to Costco's login page.
2. Click the 1Password extension's icon in your browser's toolbar to open it.
3. Grab Costco's username/password from 1Password's window and drag it with your mouse to the field(s) on the website.

Drag and drop should allow you to fill any field on any website when autofilling is not possible/working properly. I hope you'll find this tip handy :)

@ag_yaron

Submitting a second time does allow a successful sign in.

Hey @Buzz69 ,

I noticed that Costco has a max length of 20 characters in their password field. Could it be that the password you have in 1Password for Costco is longer than 20 characters? If so, please delete the excess characters after the 20th one, save the changes and then test again.

I also noticed that after autofilling with 1Password, the form is being automatically sent and Costco tries to log you in, but it clears the password field in the process, which might be some broken javascript event there. After you get the error message, if you try to autofill again, it should keep the password in place. Does it work and allows you to sign in successfully on the 2nd attempt after you get the error?

@ag_ana Correct.

I deleted and created a new Costco entry and it seems to have been resolved.

Opened Costco.com, clicked sign in, entered my email and password, clicked sign in.

The strange thing is that I did that several times as well as using the "save new login" via the browser extension. I also tried to "update" the login the same way.

Weird. Thank you both for your assistance!

edit: I closed and reopened Firefox and tried signing in to Costco. Still not working.

@Buzz69:

I see. Do you get that error message after you click on the Sign In button then? Meaning that 1Password fills your credentials properly on that form, but the Costco website just does not accept them?

@ag_ana

Yes, those are the instructions I followed.

@Buzz69:

Thank you for the confirmation. Using the version of the 1Password browser extension that you are also using, I was able to fill credentials on that form. Are these the instructions that you followed to create a new Login item for this website?

https://support.1password.com/save-login-manually/

ag_chantelle

Firefox extension - Extension Version: 7.9.825
Chrome extension - 2.1.3

Using the extensions above, as noted in my initial post.

Select browser extension > Select Costco > 1Password opens website to login page > Login and password not filled > Select browser extension while on login > Select login for respective site and nothing filled.

Those are the exact steps used when attempting to login to Costco.

I tried the new version you linked to using Firefox, 1Password fills my login and password, the result is this:

I really appreciate your help.