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Forum Discussion
rickapel
2 years agoOccasional Contributor
Issue with iPadOS 17.6.1 and 1Password Extension on Safari
This is occurring on my iPad Air 2024 with M2 Processor after updating to 17.6.1 and 1Password for iPadOS was updated to 8.10.38 via the automatic app updates on iOS.
I do not know which update t...
1P_Dave
Moderator
2 years agoHello rickapel and rohanrns! 👋
I'm sorry that 1Password for Safari isn't responding on your iOS devices. Our developers are investigating an issue that sounds like it matches the behaviour that you're describing. Can you let me know if the following specific steps allow you to use 1Password for Safari again:
- Force quit Safari from the App Switcher: Quit and reopen an app on iPhone - Apple Support (CA)
- Open your iOS Settings and go to Safari > Extensions > 1Password.
- Disable the setting for Allow Extension, wait a few seconds, and then re-enable it.
- Re-open Safari.
Can you also tell me if you regularly force close Safari using the method in step 1? From the customer reports received so far, that seems to be triggering the issue.
-Dave
ref: dev/core/core#31962