Forum Discussion

hmurchison's avatar
hmurchison
New Contributor
1 year ago

Issues using passkeys on the Best Buy and Sony Playstation websites

This technology is not ready. Passkeys has blown up on my Best Buy login and I just had to deactivate it on my Sony Playstation. It's anything but seamless in some incarnations. I went from fast l...
browser extension
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
1 year ago

Hello hmurchison! 👋

I'm sorry that you ran into issues when signing into your Best Buy and Sony accounts using a passkey. You shouldn't need to scan any QR codes unless you're signing in on a computer that doesn't have 1Password in the browser installed. Instead, you should see the following appear in your browser when signing in:

Click Sign In and that's it! If you didn't see this prompt then can you tell me the following:

  1. Is the 1Password extension installed in your browser?
  2. Did you follow the steps in our guide: Save and sign in with passkeys in your browser
  3. Are you using a 1Password account from your employer? If you are then is it possible that they've turned the passkey feature off for your account?

I look forward to hearing from you.

-Dave