Forum Discussion

paul_wilky's avatar
paul_wilky
New Contributor
11 months ago

Issues when saving new login (Content blockers)

Hi there,

I am beginning to get frustrated when I try to save a new login/password when registering for a new website.

After entering my username/email address and password, I get the save new login pop-up on the top right-hand side. When I click save, it doesn't save. Nothing happens.

I then click on "reload without content blockers" which reloads the webpage and then I have to go through the process of entering a username/email address and password again. I then can then save my new login details in 1Password.

This is happening all the time now (I don't think it used to), and it's frustrating, especially when I've had to enter a whole range of other personal information (in addition to my username/email address and password), which can take time.....

Any suggestions? Thanks in advance.

I am using Safari Version 17.6.

1Password Version: 8.10.46
Extension Version: 8.10.46.34
OS Version: macOS 12.7.6
Browser: Safari

browser extension

5 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    11 months ago

    paul_wilky

    Thank you for posting the Support ID. I can confirm that we've received your diagnostics report, one of my colleagues will send you a reply via email as soon as possible.

    To prevent duplication of efforts, I'll close this thread.

    -Dave

    ref: BTW-12664-858

  • paul_wilky's avatar
    paul_wilky
    New Contributor
    11 months ago

    Hi Dave, thanks for this.

    I've send a diagnostics report. Support ID number = BTW-12664-858

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    11 months ago

    paul_wilky

    Thank you. If you're able to reproduce the issue even with the content blockers turned off then I'd like to ask you to create a diagnostics report from 1Password in your browser:

    Sending Diagnostics Reports (browser extension)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave

  • paul_wilky's avatar
    paul_wilky
    New Contributor
    11 months ago

    Hi 1P_Dave, thanks for the reply.

    I have the following extensions installed:

    1. 1Blocker
    2. 1Password for Safari 👋👋👋
    3. Anybox
    4. Hush
    5. Noir
    6. Tabs to Links

    I suspect it will be either 1Blocker or Hush......I'll check and let you know. Thanks

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    11 months ago

    Hello paul_wilky! 👋

    I'm sorry that you're running into trouble when saving a login in Safari. It sounds like one of your other extensions might be conflicting with 1Password in Safari.

    Can you tell me what content blockers and other extensions you use? And, if you disable those content blockers and extensions, do you still see the issue?

    -Dave