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Forum Discussion

jayzed's avatar
jayzed
New Contributor
30 days ago

Issues with Safari Sign ins being too slow or not working

For a number of versions now using the 1Password extension in Safari to login to websites can often take several seconds before the username and passwords are inputted into the fields (as long as 5sec). Also using the "Command + \" keyboard shortcut also often doesn't work (or takes a LONG time) if the cursor is in the username field but seems to work better if the cursor is in the password field.

I have rebooted the Mac etc but it's made no difference.

Any idea what's going on? It's becoming very irritating having to manually move the cursor to the password Field every time and re-click the keyboard shortcut several times just to fill in the user login fields.

I also just clicked on the Safari Extension and once again it's failing to load, this has been going on for over a year and it's really unreliable having to constantly quit and reload the extension.


1Password Version: 8.10.56
Extension Version: 8.10.56.28
OS Version: 15.2
Browser: Safari

  • Hello jayzed! 👋

    I'm sorry that you're running into issues with 1Password for Safari. The behaviour that you've described definitely doesn't sound right. I'd like to ask you to create a diagnostics report from 1Password in your browser:

    Sending Diagnostics Reports (browser extension)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave

  • iwaddo's avatar
    iwaddo
    Frequent Contributor

    Morning, I came to the forum this morning to report slow behaviour using ⌘\ and was relieved to see I am not the only one.

  • 1P_David's avatar
    1P_David
    Icon for 1Password Team rank1Password Team

    jayzed

    Thank you for confirming the support ID number. I've located the ticket and can see that a member of the team has been in touch. We can continue the conversation over there in order to prevent having the same conversation in two different places

    ref: QSJ-65767-123

    iwaddo

    I'm sorry that you're experiencing similar behaviour with the Command - \ keyboard shortcut. Have you already sent over diagnostics using the steps my colleague mentioned here? If so, can you confirm the support ID number you received?

    -David

  • tzumtobel's avatar
    tzumtobel
    New Contributor

    Same for me. Are there any official news?

    My support ticket ID is XHP-48626-372.

    Best
    T.

  • Thank you both for posting the Support ID, I see that my colleagues have responded to you both. Please continue the conversation over email. 🙂

    -Dave