Hi, I am using the latest version of 1Password for Mac for families. We have a shared vault to easily exchange secrets amongst each other. Recently I noticed, that if someone adds items to this share...
I'm sorry that you're not seeing certain shared items when using 1Password for Mac until after you restart your Mac. Can you tell me how you're locating the items in question? Are you manually scrolling through an item list? Or are you searching for the item using the search box?
Can you try this troubleshooting test:
Have someone share an item with you.
Confirm that you don't see the item in 1Password for Mac.
Right-click on the 1Password menubar icon and click Lock.
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in shared vault not available","id":"message:29994","revisionNum":1,"repliesCount":7,"author":{"__ref":"User:user:5082"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:29994"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:29994"},"body@stripHtml({\"truncateLength\":200})":" Hi, I am using the latest version of 1Password for Mac for families. We have a shared vault to easily exchange secrets amongst each other. Recently I noticed, that if someone adds items to this share...","body@stringLength":"775","rawBody":"
Hi, I am using the latest version of 1Password for Mac for families. We have a shared vault to easily exchange secrets amongst each other. Recently I noticed, that if someone adds items to this shared vault I cannot see them on my Mac 1P app. On my iPhone the items are available as soon as they were added. Strangely I can see them in my Safari 1P extension on my Mac when I use the search bar to look for them but not in the normal app. After restarting my Mac those items become available...
\n\n
What can I do? Adding items to my private vault is working fine, there are no obvious connectivity issues...
Hi, I am using the latest version of 1Password for Mac for families. We have a shared vault to easily exchange secrets amongst each other. Recently I noticed, that if someone adds items to this shared vault I cannot see them on my Mac 1P app. On my iPhone the items are available as soon as they were added. Strangely I can see them in my Safari 1P extension on my Mac when I use the search bar to look for them but not in the normal app. After restarting my Mac those items become available...
\n\n
What can I do? Adding items to my private vault is working fine, there are no obvious connectivity issues...
"},"Conversation:conversation:29994":{"__typename":"Conversation","id":"conversation:29994","solved":false,"topic":{"__ref":"ForumTopicMessage:message:29994"},"lastPostingActivityTime":"2023-07-13T13:07:12.000-07:00","lastPostTime":"2023-07-13T13:07:12.000-07:00","unreadReplyCount":7,"isSubscribed":false},"ModerationData:moderation_data:29994":{"__typename":"ModerationData","id":"moderation_data:29994","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:29994_1":{"__typename":"Revision","id":"revision:29994_1","lastEditTime":"2023-07-09T10:25:00.000-07:00"},"ForumReplyMessage:message:29995":{"__typename":"ForumReplyMessage","id":"message:29995","conversation":{"__ref":"Conversation:conversation:29994"},"author":{"__ref":"User:user:55"},"revisionNum":1,"uid":29995,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Items in shared vault not available","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:29995"},"parent":{"__ref":"ForumTopicMessage:message:29994"},"body":"
I'm sorry that you're not seeing certain shared items when using 1Password for Mac until after you restart your Mac. Can you tell me how you're locating the items in question? Are you manually scrolling through an item list? Or are you searching for the item using the search box?
\n\n
Can you try this troubleshooting test:
\n\n\n
Have someone share an item with you.
\n
Confirm that you don't see the item in 1Password for Mac.
\n
Right-click on the 1Password menubar icon and click Lock.
\n
Unlock 1Password.
\n\n\n
Do you see the item now?
\n\n
-Dave
","body@stringLength":"831","rawBody":"
Hello ! 👋
\n\n
I'm sorry that you're not seeing certain shared items when using 1Password for Mac until after you restart your Mac. Can you tell me how you're locating the items in question? Are you manually scrolling through an item list? Or are you searching for the item using the search box?
\n\n
Can you try this troubleshooting test:
\n\n\n
Have someone share an item with you.
\n
Confirm that you don't see the item in 1Password for Mac.
\n
Right-click on the 1Password menubar icon and click Lock.
\n
Unlock 1Password.
\n\n\n
Do you see the item now?
\n\n
-Dave
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