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smhex's avatar
smhex
Occasional Contributor
2 years ago

Items in shared vault not available

Hi, I am using the latest version of 1Password for Mac for families. We have a shared vault to easily exchange secrets amongst each other. Recently I noticed, that if someone adds items to this share...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello smhex! 👋

I'm sorry that you're not seeing certain shared items when using 1Password for Mac until after you restart your Mac. Can you tell me how you're locating the items in question? Are you manually scrolling through an item list? Or are you searching for the item using the search box?

Can you try this troubleshooting test:

  1. Have someone share an item with you.
  2. Confirm that you don't see the item in 1Password for Mac.
  3. Right-click on the 1Password menubar icon and click Lock.
  4. Unlock 1Password.

Do you see the item now?

-Dave