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Former Member's avatar
Former Member
3 years ago

Items with offline changes - ios - cannot delete or discard

Every time I use 1password for iOS I get a notice that "some changes could not be synched with your other devices. When I click "Offline Items" there is one item in there. It cannot be viewed, edited...
ios
1P_Tommy's avatar
1P_Tommy
Icon for Moderator rankModerator
3 years ago

@mwslaughter

Do you wish to discard the item? If so, the following should help.

  • Make time to be certain that all of your data is available on https://my.1password.com and ensure you have a copy of your 🚒 Emergency Kit it contains a copy of your Secret Key. You'll also need to know your password.

    • Note the steps below will reset your settings. You'll need to setup things like Touch/Face ID again and others like autofill. That is because when removing an application on iOS it removes all associated files. My apologies for the need to set those settings again.

  1. Delete 1Password.
     Apple Support - Delete apps on your iPhone, iPad, and iPod touch

  2. Download and install 1Password.
    1Password: Password Manager on the App Store

  3. Log into your account when opening 1Password. If you use iCloud you'll likely only need your password.

  4. Set up any needed settings.