Forum Discussion

Former Member's avatar
Former Member
3 years ago

I've lost my phone's authenticator

I've lost my phone's authenticator app credential e so I'm not able to enter in the 1password web site or install app in new devices. The problem was with the two factor authorizations. How I c...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

Hello @tdbolt! 👋

I understand that you've lost access to your authenticator app and, as a result, are unable to login to 1Password.com. I recommend sending an email to support+forum@1Password.com so that our support team can look into this and assist further. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂