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PhilipRoy's avatar
PhilipRoy
New Contributor
4 years ago

Keep being told my Safari login is new, from a Mac I've used for years

1Password v8.7.0
1Password for Safari.app v 2.3.3
mac OS 12.3.1
Safari 15.4

I go to a website (I have Safari set to private mode) and go to login. I click the extension icon in Safari. That launches the 1Password app and I login to the app.

I then go back to the website and login...and I get an email saying "Your 1Password account was just used to sign in from 1Password for Safari."

So I go to my 1Password profile online to see why my device isn't listed...but it is. I can see my Mac listed and Safari...the location is the same. The IP addresses are the same...but weirdly, the listing for Safari says I'm running Mac 10.15.17...I'm not.

Never used to get email like this until I updated to v8 of 1Password.

Can't figure out how to resolve this.

Note I do have the developer menu showing in Safari. I just checked the user agent setting and it is set to "Default (Automatically Chosen)"...so I can't see why the 1Password extensions thinks I'm running an older macOS...when the app clearly doesn't think that?!

_1Password Version: 8.7.0
_Extension Version: 2.3.3
_OS Version: 12.3.1

browser extension

3 Replies

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  • PhilipRoy's avatar
    PhilipRoy
    New Contributor
    4 years ago

    Follow up...first time using my Mac this morning after starting it up. Had to launch 1P (with Safari in private mode) to post my message. No email warning has come through. Clearly it's not happening every time.

  • PhilipRoy's avatar
    PhilipRoy
    New Contributor
    4 years ago

    Thanks for the detail...although it has me more confused now. To be clear...I always run Safari in private mode and I have never had this happen with any other version of 1P. And...it's not consistent...and even more interesting, I have two profiles on my Mac...one for Working From Home and my personal one. I installed the update whilst logged in a WFH (with full admin rights) and that profile never triggers an email alert...despite (again) always working in private mode under Safari.

    So why now?
    Why inconsistently under one profile?
    Why only under one profile?

    And most important question....how do I stop it happening? I don't want to be constantly getting emails during day-to-day use.

    Thanks, Phil

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hey PhilipRoy:

    Great questions!

    There's two parts to your answer. One, the reason why you're receiving an email notification every time you re-launch Safari is because when Safari is set to private mode, 1Password for Safari isn't able to persist what it uses to tell 1Password.com that it's an existing session. Quitting and relaunching Safari means that 1Password.com sees it as a "new" session of your sign in. Disabling private mode in Safari would be your best bet.

    As for why you're seeing 10.15.7 as your macOS version on 1Password.com, in short, browser vendors made the decision to cap the reported macOS version in the user agent at 10.15.7. Reporting 11.0.0 for Big Sur and 12.0.0 for Monterey would occasionally cause issues with sites expecting macOS's major version to stay at 10 for the foreseeable future. Because 1Password for Safari is checking Safari's user agent, this results in the same capped macOS version.

    Jack