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Anonymous's avatar
Anonymous
4 years ago

Kernel Panic in v8 beta

for the last week (I've been keeping up with the updates as released), my Late 2015 iMac has had multiple kernel panics occurring typically while I was out of the room. The one time it occurred when I was doing something was when I used the Safari extension to load my home address in a web form. I uninstalled the beta and went back to version 7.91 (or whatever the most recent version was today), and I haven't had any issues since. Running Monterey (non-beta).

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: 12.2.1

betas

3 Replies

  • 1P_Ben's avatar
    1P_Ben
    Icon for 1Password Team rank1Password Team
    4 years ago

    Thanks @"nadeem.vaidya". I see we've received your email and my colleague Tommy has replied. Let's continue the conversation there. 👍🏻

    Ben

    ref: PKM-86663-914

  • Anonymous's avatar
    Anonymous
    4 years ago

    Of course. Actually, I'm thinking that particular issue may be an impending hardware failure as it's still happening even after downgrading to 1P 7.x. And actually even after reinstalling Monterey.

    That being said, I've been getting a similar crash on my MBP running Catalina though not as dramatic. Here I was able to save the logs and I've sent them to the support address.

  • 1P_PeterG's avatar
    1P_PeterG
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hello @"nadeem.vaidya" - yikes! I'm really sorry to hear about this.

    Would you be willing to send us some diagnostic data so we can better understand what happened here? This could help us ensure that the issue gets fixed in a future update. If so, you can find some instructions on how to send us diagnostic data from 1Password for Mac here 👇

    https://support.1password.com/diagnostics/

    And we can accept these diagnostics at support+mac@1Password.com

    Thanks for reporting this, and again we apologize for the inconvenience of that issue. We'd like to make sure it doesn't return!